Terms of Service
These terms govern your use of AuditM8. Please read them before you subscribe. By creating an account you agree to them.
1. Who you are contracting with
AuditM8 (“AuditM8”, “we”, “us”, “our”) is operated by Hassan Rasheid Foreman (sole trader, trading as AuditM8), ABN 60 485 410 398, of Queensland, Australia. “You” means the person or organisation that creates an account or subscribes.
If you are entering into these terms on behalf of an organisation, you confirm you are authorised to bind that organisation.
2. What AuditM8 is
AuditM8 is a software service that helps disability and care providers prepare for audits. It:
- stores documents you upload (such as staff certificates, policies and registers);
- uses artificial intelligence to read those documents and propose information about them — for example a document type, a person, an issue date or an expiry date;
- records which proposals a human user in your organisation has confirmed;
- tracks expiry dates and sends reminder emails;
- compares a roster you upload against funded support ratios you enter;
- produces an evidence pack from the items your organisation has confirmed.
3. What AuditM8 is not — please read this section
AuditM8 is a document and evidence organisation tool. It is not an audit, an assessment, a certification, or professional advice.
Specifically, you acknowledge and agree that:
- We do not audit or certify you. Only an approved quality auditor can conduct an NDIS certification or verification audit. Only the NDIS Quality and Safeguards Commission can register a provider.
- We do not guarantee any audit, registration or regulatory outcome. No score, percentage, indicator or evidence pack produced by AuditM8 is a prediction or assurance that you will pass an audit, obtain or retain registration, or satisfy any regulator.
- Readiness indicators are a summary of what you told us. Any score or status shown in AuditM8 reflects the documents you uploaded and the items your own staff confirmed. It is only as accurate and as complete as the information you put in.
- AI output is a proposal, not a finding. Automated extraction can be wrong, incomplete, or misread a document. Nothing proposed by our AI counts as evidence in AuditM8 until a human user in your organisation reviews and confirms it. You are responsible for that review.
- We do not provide legal, compliance, clinical, financial or professional advice, and nothing in the service or our content should be relied on as such.
- You remain responsible for your own compliance with the NDIS Act, the NDIS Practice Standards, the NDIS Code of Conduct, your registration conditions, and every other law that applies to you.
4. Your account
You must give accurate registration information and keep your login credentials secure. You are responsible for everything done under your account and by the users you invite. Tell us promptly at hello@auditm8.au if you believe your account has been accessed without authorisation.
You must be at least 18 years old and use AuditM8 for business purposes.
5. Free trial, plans and fees
Free trial
New organisations receive a 14-day free trial. No payment card is required to start it. At the end of the trial you must subscribe to keep using the service. We do not delete your data when a trial ends — see section 8.
Plans
| Plan | Price (AUD per month, including GST) |
|---|---|
| Solo | $39 |
| Team | $99 |
| Provider | $199 |
Prices are in Australian dollars and include GST. Annual plans, where offered, are charged as ten months for twelve. Consultant and multi-organisation pricing is by arrangement.
Billing
- Subscriptions renew automatically each month (or year) until cancelled.
- Payments are processed by Stripe. We do not store your card details.
- We may change prices with at least 30 days’ notice by email. A price change takes effect at your next renewal, and you may cancel before then.
- If a payment fails we may retry it and may suspend access until payment succeeds.
6. Cancellation and refunds
- You can cancel at any time from the Billing page in the app. Cancellation takes effect at the end of your current paid period — there is no lock-in contract and no cancellation fee.
- We do not provide pro-rata refunds for a partly used period, except where required by law or where we agree otherwise in writing.
- If you believe you were charged in error, contact us within 30 days at hello@auditm8.au and we will investigate and, where the charge was our error, refund it.
- Nothing in this section limits your rights under Australian Consumer Law — see section 11.
7. Your data
You own it
You retain all ownership of the documents, records and information you upload. We claim no ownership over your content.
What we do with it
You grant us a limited licence to host, store, transmit, display and process your content only so far as needed to provide the service to you — including sending document content to our AI sub-processor for the extraction described in section 2.
We do not sell your data. We do not use your documents to train third-party AI models.
Where it lives
Your data is hosted in Australia (Sydney region). Our sub-processors are listed on our Privacy page, which forms part of these terms.
Security
We use access controls that separate each organisation's data, encryption in transit and at rest, and optional multi-factor authentication. No online service can promise perfect security, and we do not.
8. Suspension, termination and getting your data back
- You may stop using AuditM8 at any time.
- If your trial or subscription ends, access to the application is blocked but your data is retained, not deleted, so you can restore access by subscribing.
- You may request export or permanent deletion of your organisation's data at any time by emailing hello@auditm8.au. We will action deletion requests within 30 days, subject to any records we must keep by law.
- We may suspend or terminate an account that breaches these terms, doesn't pay, or uses the service unlawfully. Where practical we will give you notice and a chance to fix the problem first.
- If we discontinue the service entirely, we will give at least 60 days’ notice and a way to export your data.
9. Acceptable use
You must not: upload content you have no right to upload; upload malware; attempt to access another organisation's data; probe, scan or interfere with the security of the service; resell or white-label the service without our written agreement; use the service to break the law; or use automated means to extract data at a scale that degrades the service for others.
You are responsible for having a lawful basis to upload personal information about your workers and participants, and for telling those people how their information is handled.
10. Availability
We aim to keep AuditM8 available and reliable, but we do not promise uninterrupted or error-free service. We may carry out maintenance, and we may change or remove features. If we make a change that materially reduces core functionality you paid for, you may cancel and we will refund the unused portion of your current period.
11. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law.
Where our services are not of a kind ordinarily acquired for personal, domestic or household use, and to the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to (at our option) resupplying the services or paying the cost of having them resupplied.
12. Limitation of liability
Subject to section 11, and to the maximum extent permitted by law:
- we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, contracts, or anticipated savings;
- we are not liable for any regulatory outcome, audit result, registration decision, penalty, or enforcement action affecting you;
- our total aggregate liability arising out of or in connection with these terms is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.
You are responsible for keeping your own copies of records you are legally required to retain. AuditM8 is not a system of record for that purpose.
13. Confidentiality
We treat your content as confidential and will not disclose it except: to sub-processors as needed to run the service; where you direct us to; or where required by law. If we are legally compelled to disclose your data, we will tell you unless we are prohibited from doing so.
14. Changes to these terms
We may update these terms. If a change materially affects your rights we will give at least 30 days’ notice by email or in the app before it takes effect. Continuing to use AuditM8 after that date means you accept the updated terms. The current version always lives at this page, with its version number and effective date at the top.
15. General
- Governing law. These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that state.
- Disputes. Please contact us first at hello@auditm8.au. We will try in good faith to resolve any dispute before either of us starts proceedings.
- Assignment. You may not transfer these terms without our written consent. We may assign them to a successor of our business, on notice to you.
- Severability. If any part of these terms is unenforceable, the rest continues to apply.
- Entire agreement. These terms and the Privacy page are the whole agreement between us about AuditM8.
16. Contact
AuditM8
Email: hello@auditm8.au
We aim to reply to support enquiries within one business day.